Refund and Returns Policy

Refund Policy

Effective Date: July 10, 2026

At FARHAN FIRST POINT LLC, we want our customers to shop with confidence. This Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted for purchases made through https://firstpointss.com.

1. Return Eligibility

You may request a return for eligible products within 7 days of receiving your order, unless otherwise stated on the product page. To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging with all accessories, manuals, and parts
  • Not be physically damaged, altered, or misused by the customer
  • Be accompanied by proof of purchase or order confirmation

2. Non-Returnable Items

For hygiene, security, licensing, or product protection reasons, some items may not be eligible for return or refund. These may include:

  • Opened or used software, license keys, or downloadable products
  • Items damaged due to improper use or customer handling
  • Products marked as final sale or non-returnable
  • Missing accessories, cables, manuals, or original packaging

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at help@firstpointss.com. Please include your order number, a description of the issue, and clear photos of the item and packaging so we can review the claim promptly.

4. Return Process

To start a return, you must contact us first by email at help@firstpointss.com. Returns sent without prior approval may not be accepted. Once your request is reviewed, we will provide instructions for the next steps.

5. Refund Approval

After we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected. If approved, your refund will be processed to the original payment method within a reasonable number of business days, depending on your bank or payment provider.

6. Shipping Costs

Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or a wrong item sent by us. Unless otherwise agreed, customers are responsible for return shipping costs for non-defective returns.

7. Exchanges

We may offer exchanges for defective, damaged, or incorrectly shipped items, subject to product availability. If a replacement item is not available, we may issue a refund instead.

8. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process described in this policy.

9. Late or Missing Refunds

If you have not received your refund after being notified of approval, please first check with your bank or payment provider, as processing times may vary. If you still need assistance, contact us at help@firstpointss.com.

10. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Refund Policy, please contact us: